When passengers have prohibited items in their carry-on or checked baggage, security screening personnel are obligated to remove them. Cotio offers the airport staff an easy way to handle surrendered and confiscated items and at the same time build goodwill by providing passengers a quick and simple way to retrieve their belongings.
HOW IT WORKS
1. Carry-on baggage
When an item in carry-on baggage is surrendered, the security officer provides the passenger with a receipt for the surrendered item. The receipt contains a code that the passenger will need to use to order delivery for their item at cotio.fi. Passengers are also given easy-to-understand instructions for using the service.
The service fee varies depending on the nature of the item and the delivery method chosen. Cotio stores the passengers’ items for 30 days.
2. Checked baggage
The return service also works with items that are removed from checked baggage. The security officer places a note inside the baggage informing the passenger about the removal of the item. The note also contains a code that the passenger uses to order item delivery service from cotio.fi. The service fee depends on the nature of the item and the delivery method chosen. Cotio stores removed items for 30 days.
WHY IT WORKS
With the Cotio service passengers are offered an easy way to retrieve their valuable items. Cotio enables airport security staff to offer great, hassle-free customer service for the passengers and add value to the overall customer service experience at the airport. The service speeds up the passenger flow by reducing arguing at the security check, as passengers are given a chance to get their surrendered items back.
The return process is simple and easy to put into practice. Cotio provides the security staff with detailed instructions on how to improve the overall customer experience in a simple yet effective way.